The best Side of empire today atlantaMy identify is Donna Sharpe And that i are now living in the State of Washington And that i choose to share my horrible practical experience from your Kent Empire Enterprise. On July 25th 2017 I referred to as to possess my carpet stretched so August sixteenth 2017 was the date we build. My husband and I moved every one of the furniture (we have been inside our early 70ys) at four:30pm within the fifteenth Jaret identified as to tell us that they are not come to the 16th thanks staff not a practical to come back.
The more I investigation and take a look at to discover assistance on your site, I study this appears to be a pattern with Empire. The horrific tales I’ve go through are all much too similiar!!
So while they informed me about the phone it is going to consider 3-4 days it took really two months (counting Saturdays).They put out the home furnishings (some obtained scratches). The mess was awful. You couldn't even breathe. I'd to change A/C filters every day. I'd to keep my boys inside of a room since also the sound was unbearable. I couldn't Cook dinner or something. Two weeks of having Children locked in a very home lacking all their routines. They finally concluded. I observe just one area was poor earning seem when stepping on it. They explained “It will likely be fantastic after a few days”. Effectively no. It got worse. Hardwood flooring commencing creating cracking Seems all over the house. The fellows injury walls. I suppose they strike them Along with the boards or I don't know. The complete residence was terrible dusty. Even the walls needed to be worn out. Anything. Had to employed men and women that will help me clean throughout three times. Starting calling about all those problems straight away.
We’ve read through your review and sincerely regret to hear that this was your expertise. We’ll be further more investigating your worries, and we’ll be in contact with you before long.
The get more info installer arrived at three:fifty and when he came within to look at the area he actually reported “wow, this is a great deal”…..I live in a one bedroom condo and don’t have far more home furniture than the typical man or woman! He then advised me that it would acquire five-6 hours to conduct the set up which wouldn’t work mainly because my creating only permits do the job such as this to be done amongst sure several hours and he wouldn’t be carried out until 9:00pm so I needed to reschedule. The initial customer service rep which i spoke with was comprehensively unhelpful and instructed me the earliest obtainable put in was the next Monday but that he couldn’t assure a early morning put in. After i named again to speak with a supervisor, Yvette was Fortunately valuable, bought the set up scheduled for Saturday morning and refunded me 10% of the entire cost. Thanks Yvette!
Your gratification is essential to us, and we’re let down to hear this was your expertise. We’ll be in contact with you before long to more address your considerations.
We’re sorry to listen to concerning the not enough follow up you’ve been given. We’ll be in contact along with you Soon to carry on working on the resolution.
We attempt to depart a beneficial effect for the duration of our in-dwelling consultations, and we’re sorry to listen to this wasn't the situation. We’ll be in touch with you shortly to discuss your expertise.
It's not the practical experience that we desire for our customers, and we apologize for this make any difference. We’ll be in contact along with you Soon to create things appropriate.
We’re sorry to listen to that the issues haven't been addressed. Your could mail your problems and spot of Suitable to Cancel to customersupport@ empire-today.com for additional guidance.
That is a catastrophe!! I used to be speculated to be hosting a celebration tomorrow and I've a hardly furnished front room with weakened carpet just style of laying there!
Right after 2 several hours of ready I told the installer to leave. Soon following that, the salesman calls and afterwards proceeds to argue with me.
We all know delays can be discouraging, and we apologize for your inconvenience. We’re conscious that We've got focus on your considerations, and also have rescheduled your installation for 7/3. We’ll observe up with you until an answer is arrived at.
April two, 2018 at 1:40 pm I 1st purchased my carpet 3 months ago coupled with my new hardwood floors. The hardwood floors which replaced tile and a massive mess is already accomplished. Even so, it absolutely was A different 7 days till my carpet arrived in, Yet another four days to agenda put in, then on day of put in, they introduced the WRONG carpet!!!! Now, to generate issues even worse, my carpet just isn't gonna be installed until finally Thursday this 7 days, and I am able to’t begin to get my residence back again if you want until FRIDAY!